Privacy Policy — Bayside Pools
Last updated: 18 September 2026
Bayside Pools Ltd respects your privacy and takes reasonable steps to protect the personal information you provide to us.
Information we collect
We may collect personal information such as:
- Your name, phone number and email address
- Your address or general location
- Information about your property, pool project or enquiry
- Information submitted through our website, Facebook, Instagram or advertising forms
- Emails, text messages and other communications with us
- Phone call recordings, transcripts and notes relating to conversations with our team or automated systems
Phone calls and AI-assisted services
Calls to or from Bayside Pools may be recorded, transcribed or processed using automated or artificial intelligence systems.
We may use these systems to answer calls, take messages, record customer requirements, prepare notes or summaries, assist our staff, improve customer service and maintain an accurate record of enquiries and discussions.
Where practicable, callers will be advised when a call is being recorded.
Recordings and transcripts are treated as personal information and are handled in accordance with this Privacy Policy.
How we use your information
We may use your information to:
- Respond to enquiries and provide quotes
- Discuss, sell and provide our products and services
- Arrange site visits, deliveries and installations
- Maintain records of conversations, instructions and customer requirements
- Follow up enquiries and communicate with customers
- Operate our customer-management and business systems
- Improve our customer service and business processes
- Measure and improve our advertising
- Meet legal, accounting and other business requirements
Facebook, Instagram and online advertising
Bayside Pools uses services including Facebook and Instagram for advertising and lead generation.
If you submit an enquiry or lead form through these services, the information you provide may be supplied to Bayside Pools so we can contact you about your enquiry.
Our website and advertising may also use cookies, pixels and similar technologies to measure advertising performance and website activity.
Service providers and AI systems
We may use trusted third-party providers to operate parts of our business, including website hosting, email, telecommunications, customer-management systems, advertising platforms, cloud services and artificial intelligence services.
These providers may process information on our behalf. Some providers or their systems may be located outside New Zealand.
We do not sell your personal information.
Storage and security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Information, including call recordings and transcripts, is kept only for as long as reasonably necessary for our business or legal requirements.
Access, correction and deletion
You may request access to personal information Bayside Pools holds about you and ask us to correct information that is inaccurate.
You may also ask us to delete personal information, including call recordings or transcripts. We will action deletion requests where reasonably possible and where we are not required to retain the information for legal, accounting, contractual or other legitimate purposes.
The New Zealand Privacy Act gives individuals rights to request access to and correction of information held about them.
How to make a privacy or deletion request
Email:
Use the subject:
Privacy Request or Data Deletion Request
Please include enough information for us to identify the relevant records, such as your name, phone number and email address.
Contact
Bayside Pools Ltd
New Zealand
Email: info@baysidepools.co.nz